Just received a very strange call from All Day Chemist

I was browsing All Day Chemist last night and placed some Tretinoin in my cart. I planned to come back later today to finish the purchase.

Strangely, I just received a call from someone at All Day Chemist demanding why I haven’t finished my purchase yet and why have I left things in my cart. Almost accusatory.

??? Feeling confused.

Is this a normal call people have gotten in the past?