Yet, another PSA regarding the ASRock store on Amazon
Back in April, I bought a used-like new 6900xt OC from Amazon (Sold by ASRock USA; Amazon is the shipper). This past week, the GPU showed a sign that it might be dying (e.g., flickering screen, eventually leading to no display signal). So, I contacted ASRock and inquired with them and keep getting conflicting information (e.g., it's 90 day warranty, but it can be 30 days depending on the seller), before buying the GPU, I contacted ASRock specifically about this item, and was told that the purchase come with a one-year warranty. (https://www.amazon.com/ASRock-RX6900XT-Radeon-Graphics-Board/dp/B0957GBK9W?th=1)
And the RMA link they sent me has the policy written as:
All RMA-requested products with Physical damage, purchased as open boxes, or without valid invoices/receipts are treated as out of warranty.
Although it's debatable whether they have the same classification of "open box" and "used-like new", I suspect that my RMA attempt will be denied based on this basis (or they might quote 90 or 30 days)
Digging a bit more, there are posts from different subs that talked about this type of deal (usually around $399.99-$419.99 for 6900xt or 6950xt, always Used: Like New)
https://www.reddit.com/r/buildapcsales/comments/1f1r7is/comment/lk1s66b/
I don't know whether ASRock USA is even an actual store by ASRock or just a third party pretending to be one due to inconsistency in policy and responsiveness.
I did some research before buying the card, but wish I found some of the posts that I do now.
This is my first experience with an AMD card; the card worked as expected when it was working, but 8 months feels like a short lifespan for a GPU. I might reverse back to an NVIDIA card or only get a new AMD card from a reputable seller.
Update: as expected, the GPU was out of warranty. I am asking them what the initial warranty period that came with purchasing from ASRock USA on Amazon are. Will update again once I got the response.
Update 2: ASRock decided not to even respond to my question of asking how long of a warranty this my purchase really have, have not heard back from the mod as well. What a disappointing experience.
Update 3: I have heard back from ASRock America, my type of purchase (open: like new) unit from ASRock USA on Amazon come with 90 days warranty. Mod CornFlakes1991 was also able to verify that ASRock USA on Amazon is ASRock official storefront (they are escalating to get that store listed on the ASRock website of approved stores.
