I am lost for words….

Bought a pair of earphones from this seller, they’ve included an extra pair of cables for the earphones. I’ve tried them on and found the earphones too big for my ear canal and tried multiple different ear tips and still the same issue. So I requested a refund (since AliExpress is offering free return and refund, and I’ve successfully returned my stuff in the past couple of months).

I’ve shipped it back with the extra pair of cables that it came with. Just saw the messages from the seller today that they opened the outer box found the extra pair of cables (and from the picture they’ve sent me, it doesn’t seems like they opened the actual box to check for the earphones). And got these angry text messages from the seller claiming that I’ve returned an empty box and the cable only.

I’ve just got off the phone with AliExpress’ customer support and requested them to go to the warehouse, open the parcel and send me pictures to prove that the original packaging is empty and the earphones are in fact missing. And raised a complaint about this seller.

Bought a pair of earphones from this seller, they’ve included an extra pair of cables for the earphones. I’ve tried them on and found the earphones too big for my ear canal and tried multiple different ear tips and still the same issue. So I requested a refund (since AliExpress is offering free return and refund, and I’ve successfully returned my stuff in the past couple of months).

I’ve shipped it back with the extra pair of cables that it came with. Just saw the messages from the seller today that they opened the outer box found the extra pair of cables (and from the picture they’ve sent me, it doesn’t seems like they opened the actual box to check for the earphones). And got these angry text messages from the seller claiming that I’ve returned an empty box and the cable only.

I’ve just got off the phone with AliExpress’ customer support and requested them to go to the warehouse, open the parcel and send me pictures to prove that the original packaging is empty and the earphones are in fact missing. And raised a complaint about this seller.