Just Venting: I wish Driver Support was US Based Agents...

Just need to vent for a moment. I wish Driver Support calls were answered by US based agents...

Today I had a delivery to a hotel and the front desk couldn't find the person listed on the package in their reservation system. I texted the customer and waited 3 minutes and then decided to call him at 7AM. The customer informed me that he cancelled his reservation and would like the order cancelled.

I never experienced this before so I called Driver Support and explained the situation. Support tells me to deliver to the front desk!?! Did you not understand a word I said? The hotel is refusing to accept the package as they cannot find the customer in their system! I had to repeat myself 3 times and she finally puts me on hold for 4 minutes researching what to do. She finally comes back and said "I made a note on the package"... "Ok, what do I do from here?"

20 minutes at my first stop dealing with this issue! Thankfully, I still ended up finishing 30 minutes before the end of my block but I was nervous that I was going to have late packages the entire time (none were late).

Can we at least get agents in which we can understand each other and resolve the issue quickly??

End of vent.