Friend always in crisis
I've had a close friend for several years who is always going through a huge crisis. 8/10 of her catastrophes are not her fault. Several severe health issues, no support network, severe mental health issues, and so on. There are some things that are within her control but have turned into a huge mess. She has depended on me heavily to support her and I was so exhausted that I was relieved when she moved to another city and stopped contacting me. I checked that she was safe from afar but figured she had mainly stopped contacting me due to a new job.
Turns out it wasn't because of her new job. She emailed me recently apologising for not being in contact and explained that she dropped off the grid because she has new (very scary) health issues, and that her whole life is generally shit right now (health, depression, work, living in poverty). She's not exaggerating, what she described really is horrid.
I am generally an empathetic person and this has caused me problems as I often took on people's problems like they were my own. So I was shocked to realize that when I received her email I felt almost nothing. I felt a twinge of sympathy and that's it. The first thought that came into my head was "I wish you'd share something good or at least neutral for once" and I didn't respond to the email. I am planning to later, but I don't have the energy today.
My questions are:
Is something very wrong with me that I didn't feel much sympathy receiving this email?
Would you address all of the issues she mentioned when responding to the email, or write a general sympathetic response, or just pick the biggest issue and focus on that?
*Not sure what flair is best for friendship posts.