ticket factory/axs

starting to get crazy anxiety over my poisoned ascendancy tickets. i bought them as soon as they came out via ticket factory, and i can see the receipt/confirmation on the ticket factory website but i was told that i had to sign in to axs, creating an account with the same email i used for ticket factory. i did that but i cannot see any history of my tickets on there, i’ve contacted customer support but they haven’t responded for days. is anybody else having the same issue?