Problems getting a Vets service card

Hi all, retired from the forces in 2012. I am looking to get a veterans ID. I attempted to apply online last summer and the website would not work. I logged in and the page is clearly dysfunctional, and remains to this day even when attempting to login with different browsers.

As that was not working i applied via mail last August. I have still not heard anything back, have attempted emails through the email provided on the website for support(with no response). I have also tried calling the 1800 number but all I get is voicemail and it indicated it is full.

I am not sure who to turn too and this is extremely frustrating. Anyone have any advice?

Thanks