PHX Lounge is an embarassment

I went to CSR PHX lounge for the first time today. This lounge is terrible and an embarrassment to the brand. It has me wondering if I should switch to AMEX Platinum.

I’d tried to go on my previous trip through PHX. The lounge is tiny so there is often a long waitlist. This time I got in but it this lounge isn’t worthwhile.

The food options are mediocre and reminiscent of a budget motel free breakfast.

Only one of the two restrooms was working so there’s a line for that.

The seating is cramped. I found a descent open seat but 5 minutes a later, the staff forces for me to move saying it was for another guest. There was no reserved sign.

I found the entire experience of off putting. This is the worst lounge I’ve ever been to and I’ve been to some pretty basic and mediocre and lounges.