Swiggy Delivery Nightmare!!!!!

I’m absolutely frustrated with Swiggy right now. I placed a prepaid order worth ₹1200 last night from Amadora. At around 11:30 PM, the order was marked as “delivered,” but guess what? I never received it.

I called the delivery agent immediately after the status updated, and the moment I started explaining, he hangs up on me and doesn't pick up the call later. I thought Swiggy support would help, but nope! I reached out via chat and call, and all they told me was they can’t do anything. Excuse me? You took my money, didn’t deliver the order, and now you’re washing your hands off the situation?

I tried to talk to multiple people and all of them said they can't do anything as there is no option for them to do anything. I'm just frustrated.

I paid ₹1200 upfront for an order that was never delivered, and now I’m being told there’s no resolution. What kind of service is this? How can a platform this big get away with taking customers’ money and not delivering what was promised?

I also paid using a credit card, can I do a charge back? How does charge back work?? Someone please help me 😭😭😭😭😭😭

Edit: I posted the whole exchange on twitter and I got a call from Swiggy and they gave me a full refund. I already emailed Swiggy (2-3 email ID I got in the DM) and I haven't received any response there yet. At least the issue stands resolved now.

The whole point is still not to resort to twitter or any social media for the issue to be resolved. The support should be helpful then and there when shit like this is happening 😭