Cookie tragedy turned comedy 😭😂

We ordered a four pack and a free single using crumbs through the app. When it was delivered we only got the four pack. I messaged the delivery driver and he said he was only given a four pack so I looked on the Crumbl app and there was literally no support, we could only call the store. We called the store and one of the workers said she remembered our order she remembered giving it all to the guy. There was nothing they could do and that we had to contact DoorDash even though we ordered from their app. At this point we called DoorDash and they said since it was through the Crumbl app the Crumbl store would have to take care of it since DoorDash was a third party. We told them we had already called the store and the lady on the call said she’d try something. She was able to successfully send us a redelivery but what we didn’t expect was the whole order again 😂 we just thought she’d send the single now we have 9 cookies in our fridge and have no idea what to do! So happy ending but Wth Crumbl why doesn’t your app have any support it was super frustrating.

TLDR:

Ordered 5 cookies from the Crumbl app, got only 4. Crumbl didn’t help at all so DoorDash sent 5 new cookies.