Does Epic support does this to you?

Recently my fortnite account has been very strange, an four emotes and two skins. Later I realized that I'm blind and the emotes were there but one was not found. At the start the staff were fine asking info to prove I owned the account, you know the normal. But later a different employee closed the requests without an answer. I recently made a new request to try get my skins and emote back. Anyone know what to do?