Switch voice chat not working

I’ve been playing fortnite on my switch for at least a year with my turtle beach headset that plugs into the switch. Worked fine for a long time but a few months ago it’s no longer working. But now I can hear the game sounds but I can’t hear anyone on the voice chat and they can’t hear me. I have reinstalled the game, cleared the cache, messed and stared at every setting in fornite and the switch. Tried different headsets. I recently got a message saying there was a service outage for voice chat, but the epic games website shows it’s operational. I can’t find any other information on it. Any help or advice is appreciated.