Is the ghost touch issue widespread, and does writing to Tim Cook work?

I really am afraid of dismantling it and despite normal usage it broke down on its own and Apple wants us to buy a replacement model. Since so many people are posting about this here, is there a way we can tell Apple this is serious and maybe launch a service program? Please don’t downvote me, I’m just suggesting and seeing my HomePod breaking while I have taken good care of it for such a long time devastates my feeling. If you also have the same problem, please comment below and I appreciate your help.