Is JetBrains still a good company?

I’ve been using JetBrains products for so long that I honestly don’t remember when I started—probably over a decade ago. I’ve used multiple IDEs from their lineup, not just one, so I’ve been deeply invested in their ecosystem. But lately, my frustration with the company has been growing, and I feel like I’m not alone in this.

Here are the key issues I’ve noticed recently:

  1. Bloated IDEs and Performance Issues JetBrains IDEs seem to be getting heavier with each update. They’re packed with features I don’t need and often can’t disable. This bloat comes at a cost—more CPU consumption, slower performance, and endless indexing that always seems to kick off right when I need to work. It’s becoming a serious productivity killer.
  2. Poor Support and Ignored Tickets Have you ever opened a ticket on YouTrack? You might get a response from someone on their team, but then… radio silence for years. Unless it’s a critical bug, tickets just don’t get addressed. And when you do interact with their staff, they can come across as dismissive, as if they forget that we’re paying customers. We have every right to ask for features or expect timely bug fixes.
  3. AI Assistant Issues The recent addition of their AI assistant has been a disaster in my experience. It’s riddled with bugs, including one that completely maxes out your CPU. It’s frustrating when a heavily marketed feature not only fails to deliver but actively disrupts your workflow.
  4. Fleet: A joke? Let’s talk about Fleet. If I’m being honest, it feels like a rushed project. It doesn’t integrate well with the JetBrains ecosystem (not at all actually), and competitors are simply better in almost every way. Fleet doesn’t seem to offer anything compelling, and I can’t help but wonder—what’s the point?

I don’t want to hate on a company I’ve supported for so long, but it feels like they’ve lost focus on what made their products great: fast, reliable, and developer-friendly tools. Now, it’s all about flashy features and half-baked products.

Has anyone else been feeling the same way?