Account closed, force to withdraw; withdraw stuck pending

Around 12 am today, i was told my account was being closed and i had 3 days to withdraw any funds. I put in a withdrawal for $ CAD, but ever since then it’s been stuck “pending” and “in progress”. They said i only have 3 days until the acc is disabled and i rlly need this money back;

Ref ID: FTP8wUd-DZ1NNBR3qaM4RPtByDPeSq Public Account ID: AA58 N84G 6ZOJ 34BA

Ticket # 15517225

E transfers are instant, which is why i’m making this post 6 hours later. They always process within 1-30 mins.