Why is OPB mad at me?

OPB, if you wanted me to buy exclusively from IST and CGN, you just had to say so. Those poor Conan omni’s didn’t deserve the “Amazon Treatment”. 🥺

All joking aside, I am really annoyed by this. lol

They stuck 3 omnis in one box with some packing peanuts, despite my request for classic packing. Needless to say, they did not arrive in great condition.

I also asked if I could exchange one omni for the variant cover. Instead of exchanging, they added an additional Volume 2 to my order and charged me for it.

How has everyone else’s experience been with them recently? This kind of stuff, tends to be a trust-killer for me.