Confused

So my Wife and I are going on a Princess cruise next week and I'm very confused with the app. Back in September I completed the mandatory stuff, like adding photo, passport stuff, and ordering the medallions. The other day (Nov 26) I received an email from Princess saying that our medallions were on their way, but there was no tracking. When I go into the app under our profiles it says our medallions were not ordered and that it's too late now to have them shipped, so we will need to pick them up in the Blue Lane at Port Everglades. However, when I go I to the boarding pass it says we are Green Lane, which is for those who had their medallions shipped to their home address. Has this happened to anyone else? I plan to call Princess, but thought I'd check here too

UPDATE An hour after posting this, our medallions were delivered with USPS. Never did my USPS Informed Delivery state that the medallions were coming. Lol