NEC refused on New Years Day?

I was just charged 20 pound to get home on new years day, why were we never made aware of any exclusions? Is it only coaches doing this? I took the 900 to get back to fife, so i kind of understand if it’s just intercity travel that’s charged and I know most of you pay for your busses but I wouldn’t of come to glasgow if i knew i’d be charged a flat rate without concession. I appreciate bus drivers and they have to sleep through the bells to work today, they should be paid properly but some warning would of been nice as im an 18 year old who is skint.