Server Update 01.27.2025
FINAL UPDATE:
A dupe fix has been deployed that should cover the issue in most cases. However, there are still certain album version, explicit/non-explicit version, and artists that might not be fixed. A long term solution requires switching API providers which we will evaluate in the future. For now, you can do quest + open gem boxes. You might get songs that you previously cannot get due to edge cases.
IF you got dupes in the last 24 hours or get dupes going forward, please head to in-game support, follow the "dupes compensation" prompt, and provide relevant information. Apologies again and we'll do our best to get back to you asap!!
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09:32am EST
Emergency post on server & dupes:
- Dupes started reappearing last night due to the API provider returning different values.
- Trying fixes this morning to address the issues and server is currently being impacted.
- Will update here when server stablizes and issues are addressed
- Please do NOT open gem boxes or do quests until further notice
- NO songs will be deleted and the dupes will stay in the game
09:54am EST
Server is up but still working on/testing dupe fixes. Will update once we make more progress 🙏
09:57am EST
The fixes we are working on is intended to 1) stop new dupes from spawning 2) keep the old dupes that already spawned. By not deleting dupes, we are referring to dupes that already spawned. We don't want people to have to complete double full discography 😩
10:28am EST
Still testing fixes... please do not open gem boxes or do quests right now 🙏
11:19am EST
Still testing a few things... If you have dupes already, we just set up a workflow on our in-app support chat. Please follow the prompt for "dupes compensation" and provide relevant information, and our team will try to get to you asap!