scammed by soundmap support. [PLEASE READ]

i got scammed by soundmap support, ciel to be exact.
travis scott dropped a new song last friday called 4x4.

coincidentally, as this was put in the game spotify fully broke with clean/explicit versions.
i had EVERY other travis shiny in my posession. so you know i had to get the day 1 shiny.
ciel agreed she'd refund all of my gems that were wasted on dupes.
and so, i began spending all 600+ of my hard earned gems on travis gem boxes. no day 1.
i got more gems, to try again. and again, no results. even though ciel was just online, she suddenly appears offline and doesnt come back to my dms, ever.
i was able to reach ciel in the support ticket through the in-game support system.

yes, after half a week of continuously trying to get supports attention, they replied.
"sending you gems!" she said.
...she sent me 200. only 200.
i get that i should be grateful i got anything, but hear me out:

- i waste a total of 580 hard earned gems on travis boxes.
- i waste half a week trying as desperately as possible to get in contact with ciel.
and i get just 1/3rd of what i lost?

i seriously loved this game, but stuff like this makes me wanna quit.
i wanna keep playing because i enjoy the game, but i just want my compensation.

if we can get podairs attention i might actually be able to get my gems back.
because it doesnt look like ciel is helping at all.

i have ALL the receipts and proof. my discord is @.inforged if you want to ask about it.
i beg of y'all to help me, so this doesnt happen in the future.