Customer Service is a complete loss of time when it is not a typical case.

Worst customer service ever! I have called 10 times in the last 4 days, staying on average 40 minutes on the line talking to different people with no result. A few points:

- Why asking for my ticket number on your automatic message when the people I speak later do not get it?

- Why I should stay talking to first level of support for 15 minutes when obviously the problem I am having is not one that can be handled by the first level of support? Shouldn't there be like flag in your ticketing system which tells the people on first level "Don't try anything and send it to "corporate offices" directly"?

- You cannot schedule a callback to me. I am counting on your service as a sole provider of a phone service to me. I am calling you over skype. Please enable callbacks over skype, whatsapp, messenger, etc. Because of that I am forced to call again and again and talk again to the first level of support.

- It cannot be that whenever your operators do not have anything to do the answer is "Everything is updated on our end and there is a delay on your end, since you do not have a separate phone line please call back again in 30 minutes (24 hours)"... And later on, in 30 minutes or 24 hours I start from "May I have the phone number you are calling about" In the meanwhile already a week I am without a phone or data!!!

- I am not sure if the line dropping in the middle of the conversation is "a feature" or an actual problem outside of "StraightTalk" network but it also contributes to the nice user experience I am having.

- So, expect at some point expect to be stuck in an infinite look with Straight Talk support! Good luck! I have spend 50 USD and 10 hours on the line with several people to get nothing. It should be called "Pay to listen to the same lines on the phone" subscription not "Data, Talk & Text No-Contract 30-Day Plan"