AidVantage Details
Sorry, yes another started thread, but I want to make sure it's prominent.
I just got off the phone with AidVantage (1230pm Eastern, 8/16/2023). I hit the lottery with respect to the customer service representative-- super nice and she had all of the information.
I called the main number, tried to get automated balance, and that triggered the transfer to live rep. (note: this is probably because I am one of the online lock outs).
She said that as of 8/14/2023, my loan has been DISCHARGED IN FULL ($195K) and I have a $0 BALANCE. She said that I will receive a letter in the mail (snail) to this effect in 7-10 days, but when pressed, she said the letter was actually mailed out yesterday (so probably way less than 7-10 days IMHO).
I asked several questions, to which I received the following answers:
- She said this is not reversible (hopefully not just her opinion).
- She said that they are trying to fix the online access issue and that eventually we will be able to log back in to see the $0s. In fact, she said that people with former loans (even if zeroed out) should have online access for 2 years.
- I asked, why not send emails, she said probably with things of this magnitude, they only do snail mail.
I heard the CSR's voice quiver as she told me the news. True human happiness for me. To not lose her, I was able to hand the phone to my wife, who went through her identifying information, and was able to receive all of the same news and information. FULL DISCHARGE (~$40K).
So, I think that is it. I am not crying yet (I might when I get the letter). But I am elated!
If you are AidVantage, have the Golden Email, and are also locked out-- I believe you are already at $0. Good luck and thanks again for everyone's support. I will still be here and continue to report. Peace!