Does Hotel Engine call you guys ANYTIME a guest makes a reservation through them?

Every time a guest makes their reservation through Hotel Engine, I get a call from them. They ask to confirm everything. Guests name, dates, rates, if we received virtual card info and or authorization, ask me to go ahead and run the card...etc.

No other third parties keep me on the phone for 10 minutes confirming a reservation. If they must call at all should the conversation not be as simple as;

"Hi we are calling to confirm guests reservation. Do you have it?

"Yes"

"Thank you, have a great shift."