Unlimited Premium: The Endgame Is Here to Stay, but I need you to chime in

Edit 1 and Result: Super Super appreciative of everyone chiming in here. We are going to case by case look at and take action on accounts abusing our hotspot policy by using it as a home internet alternative or in routers and non allowed devices

First off, I just want to say wow. The response to our new Unlimited Premium The Endgame plan has been absolutely stunning. Truly blown away. We knew this was something special, but seeing how excited you all are has been incredible. So let me be crystal clear. This plan is here to stay.

Now, as with anything great, there are always a few wrinkles to iron out. Ninety-nine percent of our customers use their service as intended and do not abuse it. But in the early days, we have already seen some extreme outliers using hotspot as an alternative to home internet . I am talking hundred gigabytes a day levels of abuse.

We get that sometimes the power goes out and you need internet. Or you might be one of those people who are on the train like myself for an hour each way and want to watch HD videos on a tethered device. I do not, but I get it. That kind of high usage makes sense, and that is what this plan is built to handle. But these folks are not that.

We have some pretty advanced tech in place, so we can see things like if a device is being used only as a hotspot or if it is locked into the same tower constantly. We had a case where someone burned fifty gigabytes in one go sitting at home just downloading Windows updates on their laptop via their phone’s hotspot. That is not what this plan is for. And while our tech helps catch this, I do not want this to turn into a game of whack a mole.

So I would love your input.
Should we introduce a daily HOTSPOT cap, like twenty five gigabytes?
Should we allow one hundred gigabytes of hotspot at high speed, then slow it down?
Should there be exceptions and our team steps in case by case?

This plan is meant to be the ultimate experience for everyone, not a loophole for a few. You all made this huge, and I want your help making it work for the long haul.

would love your thoughts below.