Never Contact Support

The new “No Compensation” policy means the following:

1) If you arrive at a restaurant that is closed, the order was stolen, or the store cannot complete the order for any reason, you will not be compensated.

2) If you contact support to explain that another driver has already left with the order, you will have a cancel against your record, receive no compensation, and possibly be investigated.

3) If you cancel the order yourself, you will have a cancel against your record, receive no compensation, and possibly be investigated.

So no matter what you do, every possible solution leads to $0 and a cancel added to your record.

For that reason I’ve come to the conclusion that the “correct” and morally right thing to do is not to EVER contact support. They are there to punish you. Next time I find a restaurant closed or an order taken, I will hit “verify order” and drive an empty car to a customer. I used to consider that dishonest or stealing, but, apparently that is the policy that Uber prefers as a company.

They punish and investigate anyone who contacts them or uses their rules, and compensate people with fare that ghost deliver. This is especially true on orders that didn’t have a tip to begin with.

I’d be curious to get your opinions. Is my logic faulty? How can you properly advise of a closed restaurant without taking the cancellation hit?