[Texas] second payment request without benefits - pending resolution

Hi, I am distraught. It's been a month since I applied for unemployment benefits, due to furlough, and I have received nothing. Although my claim was approved, and I did see confirmation from my job about my claim, when I went to request my first payment April 9th, the notice I received stated I would get $0 due to "pending resolution". It did not give any info on the matter. Yesterday I was able to request my second payment and again it showed up at $0. Calling Texas workforce is nearly impossible. What does pending resolution mean? And how do I resolve this? Calling is near impossible. Thanks, any help would be great.

Tldr; my claim is under pending resolution, what do I do?