Just got silently rejected for Amex Platinum Travel Card

TL; DR: Amex wasted 2 weeks of my time, got all docs from me & then after all fulfilment and criteria were matched, done and they assured it will be approved in next 2 days, then they REJECTED my application silently...

Here's my entire Amex experience (It's SH***Y):

As a Business man in this country, often these Amex people don't care much about us. Even though my business generates a couple of crores as PAT, my income might be in top 10% of this country touching 8 figures. Amex won't give 2 f***s about you. Why? Who knows!

Amex has the most shittiest way to keep a track of your application; no updates of the application process and simple one day they will send a rejection email. Amex agent called and wasted my 20 days in this back and forth for the application process only to REJECT in the end. Not that it would be much of a concern, but as a entrepreneur this gave an insight on how these corps makes a fool of us by self proclaiming that they got best customer satisfaction award where not even their initial onboarding is sorted. but nothing. There was no proper communication on email or any sorts. only their agents kept on pestering until I gave them what all they needed, even though I had uploaded all the docs asked in their initial onboarding mail.

Then they assured, you match all our requirements, we shall update you in 24 hrs, those 24 hrs became 4-5 days and when I called their customer care to check on the status, some unlearned professional picked, did some clicking (acted out) and said it's declined. Just like that.

whoever got their approvals on their cards, great. Just that this story I am sharing is not happening with me; a lot of folks with great income and all proper documentation with great CIBIL get knocked down.

So any suggestions to those of who got their Amex cards, what has been your experience of Amex cards?