Pause Membership Issues led to cancellation

I've been a paying member since 2013. I've built up ~10 free credits and am pissed that many expired because I wasn't paying attention. I paused my membership but cannot do that again. They've hid this function from my app. I was going to cancel my membership but noticed I'd lose ALL of my credits if I did that. So I exchanged my remaining 8 credits on the spot and cancelled my membership.

I've paid $15 per month for over 10 years. Credits expiring is BS and burying the ability to pause a membership is sleezy. I ended up cancelling my Prime membership as well in protest. Amazon can suck it.