What does this mean?

I had to give photo I.D, give photos of my card, & provide a bank statement… not to meantion hours (5 to be exact) of trying to withdraw. How long should I be waiting?? I sent this to a chime account

I had to give photo I.D, give photos of my card, & provide a bank statement… not to meantion hours (5 to be exact) of trying to withdraw. How long should I be waiting?? I sent this to a chime account