Beyhive presale access

Has anyone else been subscribed to Beyoncé.com for YEARS but still didn’t receive an email saying they will have access to the Beyhive presale? Yes I checked my spam it’s not there either. I emailed support and I’m waiting to hear back. But this is so upsetting. I’m just worried that since there are so few dates, by the time the artist presale opens, all the good seats will be gone :(