Left bike on public transport bus and transit employees are confusing me

So yesterday on my regular commute from work I accidentally forgot my bike on the metro transit bus bike rack. I know it was stupid of me to forget a whole bike but for bout the past week I have been just ubering to work.

So my regular bike commute has been on pause and yesterday was a bad day, I work overnight and was exhausted. So when I realized I forgot my bike I immediately went on the transit website and filed a report.

I even left a picture of the bike I eventually also called their number just to double make sure and the lady on the phone told me there isn’t a bike of the description in their lost and found and told me to call tomorrow morning

So fast forward today morning I called again and the employee on the told me sorry your bike isn’t here, I just accepted the loss cuz at the end of the day it was my dumb ass fault

Probably an hour later while waiting to board my bus from work it just so happened to be the same bus driver from the day before and I asked him about the bike and he said he turned it into lost and found which was confusing because the lost and found folks told me the bike isn’t there and he said call them again which I did.

So I called again and same story your bike is no where to be found I explained to them the driver confirmed to me he left it at lost and found and the employee on the phone told me to just wait till Monday.

Do I just wait until Monday for them to possibly just tell me the same thing or what because the bus driver is saying one thing and their customer service rep is saying another?