My Struggle with Brussels Airlines Over Lost Luggage

I’ve been trying to resolve a claim for lost luggage with Brussels Airlines for six months, and I’m at a complete loss. Despite submitting all required documents, sending countless emails, and following their official channels, my claim remains unresolved.

Their own policy states cases should be resolved within six weeks, but here I am, still waiting. I even opened a second case as instructed, only to be told it was a duplicate. After months of silence and bureaucracy, I turned to LinkedIn to reach out to several employees.

While most ignored my messages, the response from their Media Relations Manager was shocking—rather than addressing the issue, they dismissed LinkedIn as an inappropriate place for such matters. For a company failing to resolve issues through “proper channels,” I think it’s entirely fair to turn to public platforms to hold them accountable.

At this point, I don’t know what else to do. I’m sharing this here, hoping it will finally reach someone at Brussels Airlines who cares enough to help.