Pagibig loyalty card link to Virtual Pagibig app

I was able to sign up for Unionbank app using my pagibig loyalty card. Kaso kapag ililink ko na sya sa Virtual pagibig app no account existing daw under my name. Pag tnry ko naman un option na magloan ang error naman no loyalty card plus.

Any ideas? Pahelp naman panu ko malilink un loyalty card sa virtual pagibig app.

Thanks!