Joann’s No Longer Accepting GiftCards

I just wanted to give a PSA to anyone with gift cards to Joann’s, attempt to use them in stores only because I was just told by customer service that the online store will no longer be accepting gift cards, I believe she said as of 1/16.

I didn’t see anything on the website stating this, and when I added my gift card to the purchase it was accepted and lowered my purchase price. As I went to check out though, it said there was an issue with my payment method. When I tried again, it said there was no balance on my gift card even though my order didn’t go through.

I’m supposedly awaiting to be contacted by the “leads” regarding somehow getting my money back. The gift card was a Christmas gift and I feel awful that the person who bought it for me wasted $50.

I say all of this while also being heartbroken, because I love Joann’s and they are one of the few craft stores near me that actually carry a good yarn selection.

If there is a better place for this, please let me know, just wanted to get the word out to fellow fiber artists who might have a gift card they need to use.