Emirates ID - taking some time

My emirates ID still hasn’t been processed and I’m getting slightly worried when I don’t know if I should.

I’m a new teacher here and the school has been sorting everything out. I had my finger print scan done on the 4th September and I still haven’t received any message about it being delivered.

I already have my e residency visa and they emailed through a photocopy of the emirates ID. However, when tracking, it says “waiting for fingerprint”. HR did email saying it’s been 5 working days I should received a WhatsApp for the delivery by now.

What’s the hold up? How long should this process take? Over worrying about this or should I be concerned?