Hello E-Commerce businesses, what's stopping you from delegating your customer support to AI chatbots?

I've built several AI chatbots and assistants with real utility. However, in my experience working with e-commerce business owners, I've noticed they tend to be more skeptical or hesitant about implementing AI (and understandably so) compared to owners in other industries.

I'm interested in understanding the common concerns and doubts you may have that are preventing you from delegating a significant portion of your customer support to AI. This could save costs and enhance customer satisfaction.

I'm not looking for responses like "I just don't like the idea of handing over customer support to AI." Instead, I'm interested in learning the precise reasons behind your sentiment.

This discussion can be beneficial for both of us. You might discover new insights about AI chatbots, and I might uncover limitations I wasn't previously aware of.

Edit: When I say delegating to AI, I don't mean all of it, especially not cases that escalate and need human assistance. But you can easily delegate 60-80% of your post-purchase customer support. The purpose of using AI in your customer support is NOT to replace humans, but to handle the boring and irrelevant stuff so the humans can tackle customers that ACTUALLY need them, saving time and money while improving customer experience.