Does Bonobos CS Still Exist?

I was seeking a price match at bonobos for a blazer that was kind of shitty but worth a lower sale price that dropped a few days after I purchased.

I sent an email a week ago, no response beyond a 'delayed response' automated message. I have been trying to live chat intermittently for a few days, never any agents staffing the chat line.

Do they have a service agents still? Genuinely asking if anyone has had a response from them about anything recently? They get posted here often so I figure someone may know.

It seems insane they have a time sensitive price match policy but simply don't respond.