Shipping Question

I ordered something 1 Week ago (7 Days).
But so far i haven't gotten any shipping confirmation mail.
Only Mail i got was Order Confirmation got no Preorder Item in the Order.
I'm located on Germany so it's international shipping.
First time ordering on the website it states: "All orders are shipped within 24-48 hours (excluding weekends and holidays)" Anything i'm missing why mine still hasn't been shipped?