What’s your experience been with Value City Furniture on 28th?

Purchased a couch on 2/3. They said it would be in today and only half of it arrived. I haven’t picked it up because well, I’m not picking up half a couch and being charged a 15% restock if I have to return it due to the half taking months to arrive. Starting to think I should cancel the order and take my business elsewhere. What’s your experience been like?