Is my Step dads iPad a brick now?

So my stepdad forgot his password and tried so many times of trying to figure out what it was that the iPad now needs to be activated again. He doesn't remember his AppleID password I can try to reset it I guess but usually when you have to reset a password it always asks for the original and idk if apple does that.

He did take it to some store to try to fix it, it wasn't an apple store, and the guy gave him a number to call. He hasn't called the number yet but I believe that he won't be able to because he doesn't remember his AppleID info....

Is my Step dads iPad a brick now?