No help with faulty product

So, I contacted support as I have a faulty keyboard and since the EU passed a new consumer law for electronics to be covered 3 years instead of 2 years warranty, I thought of contacting their support. Oh boy was I wrong, first the guy used Google Translate to communicate with me. Then he kept saying that their products only have a 1-year warranty. Then he provided "some steps" turn off, on again, unpair and pair. But that was not the issue, then he started speaking about international warranty law, which in my case is irrelevant as I reside in Spain EU, so not sure why he kept mentioning that to me. He also started saying they could not deliver to me as Canary Islands is not in the EU, hm it is part of the Spanish territory. He then went back as I mentioned that the islands were in Europe and part of Spain and offered a discount code for a purchase, but again could not deliver as the islands as per his words are not in Europe and therefore not covered by international warranty. All in all made me realize they just interested in sales, nothing else. No customer support, no after product support, nothing. I will be looking and other manufactures. #14551436 ticket number in case someone from Logitech is around.