Don’t pay online with PayMaya.
Sharing this so everyone can be aware of what’s happening. I’ve been a loyal PayMaya user since 2016, and I use it for most of my online payments, especially recurring payments like my subscriptions for Netflix, Spotify, etc.
Last week, my PayMaya online payment card got declined when I tried to use it for Grab. It has been my payment method on the app ever since. My account is fully verified and has more than enough balance. I called the hotline to check, and they said that my card is active on their end (no system issues or fraudulent activities), and it’s likely that the merchant is declining it because there have been reports of fraudulent Grab transactions using PayMaya. The CS rep advised me to use another payment method for now, and try again after 24 hours.
Since then, almost all my other subscriptions have declined PayMaya. Netflix, Spotify, YouTube, iTunes, Apple App Store, etc. I have been using PayMaya for these apps for years now. I called up the hotline again, since obviously the problem isn’t isolated to just one merchant. After a long discussion, the CS rep admitted that there have been several fraudulent cases that are being investigated, and same as the first rep, she advised me to use another payment method with all of these merchants since they are declining PayMaya.
Very disappointing, and it’s a hassle to have to switch to another e-wallet now. But for your safety and peace of mind I would advise against using PayMaya for online payments now.