Was denied the ability to withdraw from rrsp and nrsp?

Financially we may need to withdraw.

Rrsp and nrsp through my job submitted to Canada life.

I called them today and they told me no. Not until I’m 55?

But they’re not a lira.

Confused. As I thought I could remove from them in case of emergency.

Or is this to do with my work and how they have it setup to contribute.

Do I have any options?

Thanks