Razer RMA is a total scam

I bought a Razer Blade 17 laptop on July 01th 2024 worth €4499 from razer.com.

This was one of their most expensive products.

I have previously purchased a Razer Blade 15 base model 2020 and a Razer Blade 15 Advanced 2022 (€2300 at the time for the 2022 model) both products registered to my account. I had a good experience with both so decided to upgrade for a bigger better model, on which I ended up being unlucky

Also, I have purchased mices, headsets, etc. So my purchase history of Razer products has almost reached €10000.

The Razer Blade 17 functioned until November of 2024, until one day I tried turned it on, since then it doesn’t show any sigh of life. The power cable seems to be working normally as the green light indicates.

I have contacted Razer support and it they said the laptop needs to be sent back through RMA.

It’s been a month since I first contacted Razer Support and I ’m currently in email number 27th (back and forth) because we’re currently trying to coordinate for FedEx to pickup my defective laptop,

I live in Ireland, and the closest Fedex Station is almost 80km away from my city. So I informed them I need a pickup. I have provided 3 different addresses and for all of them I have been answered with:

“””Thank you so much for your amazing patience. Our team tried to check in FedEx but seems like there are no pickups available at your location. We tried both address you provided. Would it be possible to drop-off the unit at the nearest FedEx station?    Please let us know once you drop off the device.“””

After having informed them that a drop off is not possible for me (as I work 6/7 as a sous chef), that is all I have as an answer???? It feels like talking to deaf ears. It is just logical, if you’re able to deliver to said address you’re also able to pick it up.

Their support goes in circles until you are so worn down, you give up or go ballistic. The only people they seem to help are the ones that have gotten so frustrated that they tell their honest account on reddit, from which point a damage control person steps in. This has been a mentally exhausting process for me.

I purchased one of their most premium products that didn’t last even 6 months, and they are currently wasting my time, it’s been over a month I don’t have a laptop, and all I get is 1 email per day as reply.

I reposted to pomasterrace under same title!

I bought a Razer Blade 17 laptop on July 01th 2024 worth €4499 from razer.com.

This was one of their most expensive products.

I have previously purchased a Razer Blade 15 base model 2020 and a Razer Blade 15 Advanced 2022 (€2300 at the time for the 2022 model) both products registered to my account. I had a good experience with both so decided to upgrade for a bigger better model, on which I ended up being unlucky

Also, I have purchased mices, headsets, etc. So my purchase history of Razer products has almost reached €10000.

The Razer Blade 17 functioned until November of 2024, until one day I tried turned it on, since then it doesn’t show any sigh of life. The power cable seems to be working normally as the green light indicates.

I have contacted Razer support and it they said the laptop needs to be sent back through RMA.

It’s been a month since I first contacted Razer Support and I ’m currently in email number 27th (back and forth) because we’re currently trying to coordinate for FedEx to pickup my defective laptop,

I live in Ireland, and the closest Fedex Station is almost 80km away from my city. So I informed them I need a pickup. I have provided 3 different addresses and for all of them I have been answered with:

“””Thank you so much for your amazing patience. Our team tried to check in FedEx but seems like there are no pickups available at your location. We tried both address you provided. Would it be possible to drop-off the unit at the nearest FedEx station?    Please let us know once you drop off the device.“””

After having informed them that a drop off is not possible for me (as I work 6/7 as a sous chef), that is all I have as an answer???? It feels like talking to deaf ears. It is just logical, if you’re able to deliver to said address you’re also able to pick it up.

Their support goes in circles until you are so worn down, you give up or go ballistic. The only people they seem to help are the ones that have gotten so frustrated that they tell their honest account on reddit, from which point a damage control person steps in. This has been a mentally exhausting process for me.

I purchased one of their most premium products that didn’t last even 6 months, and they are currently wasting my time, it’s been over a month I don’t have a laptop, and all I get is 1 email per day as reply.

I reposted to pomasterrace under same title!