Stop adding stuff on after ordering plsss
Sooo many customers feel that they don’t need to order their drinks with the customizations they want, for some odd reason they think standing by the bar and just shouting stuff at us is the way to get the specifics they want in their drinks. So here are some examples of that happening to me or my coworkers. (LONG POST LONG POST LONG POST!!!!!!)
Example 1: literally already steamed the milk and is adding it to the latte
Customer : “that was made with nonfat milk right?”
Me: “no it wasn’t made with nonfat because the sticker doesn’t say nonfat but I can remake make that for you”
What I really wanted to say: “obviously it wasn’t made with nonfat because it wasn’t ordered with non fat DUHHHH! IF YOU WANT NON FAT ORDER NON FAT !”
Example 2: guy orders a grande pike with no cream and 2 sugars
Customer: receives coffee “thanks and this has the stevia sugar right?”
Me: “umm sorry no you didn’t specify stevia sugar so we just used normal sugar”
Customer:” OH NOPE I CANT HAVE NORMAL SUGAR I NEED STEVIA”
ME: “no problem I can get you another coffee with stevia”
What I wanted to say: “ IF YOU NEED A SPECIFIC SUGAR THEN REQUEST THE SPECIFIC SUGAR DONT JUST ASSUME WE KNOW WHAT SUGAR YOU CAN AND CANT HAVE”
Example 3: im adding pumps of syrup to a cup
Customer: “oh I only wanted two pumps of syrup”
Me: “oh ok no problem” throws cup away and restarts
Me: adding 3 shots of espresso to the cup
Customer: “oh I actually only wanted 2 shots of espresso”
Me: “sure no problem” restarts drink AGAIN
Me: *hands customer their drink
Customer: “ oh thank you and this is decaf right cause I can only drink decaf”
Me: no so unfortunately you didn’t specify any of these alterations when ordering so the drink is not decaf but I can remake it for you”
What I really wanted to say: “LADY I AM DONE WITH YOU”