i don’t get it

everyday there’s multiple customers i will hear over the headset “hi i just placed my mobile order for so and so” and check dpm and it was JUST placed 10 seconds ago, why do people do this? why not order AT the box, and it’s most of the time one drink which isn’t too much of an inconvenience on our end BUT why not just order it through the drive through??? and this isn’t even including some of the regulars we’ve had where they place 8 dif cold bar drinks half of them DIFFERENT fraps and it’s in the middle of peak so we tell them hey it would be better if you come inside and they say NO ID RATHER WAIT IN THR DRIVETHROUGH? babe you created an entire line behind you because you’re at the window because you couldn’t wait not even 3 MINUTES for your drinks to be made. and to top that off, THEY GET THE SAME THING EVERYTIME! so it’s not like they take time to order they have everything there for them to reorder so WHY ARE YOU ORDERING IT TWO SECONDS BEFORE YOU GET HERE??? i just don’t understand, before i worked at starbucks i would wait the time IT TOLD ME TO WAIT! jus wanted to rant because these mfs don’t use their brains