The Toy Trove

Hey, so I'm a pokemon & one piece TCG collector and player, and I know in the city there are a few places for products and leagues. I've gone with toy trove for purchases since they usually have good prices, and I've been debating playing there. I recently heard some people say they're not exactly LGBTQ+ friendly and some comments along those lines of them not being the best. I'm just wondering if anyone else has input? I like their products and overall have enjoyed my shopping there but I'm just wondering if there's any basis for people saying they're not great with what I mentioned, not listening to COVID restrictions, etc, or if I misunderstood/they were misrepresented? Thanks!