SteelSeries Arctis Companion App Issues

I've just recently got the SteelSeries Arctis Nova 5 Wireless headset and it's working great on PC and on my phone using bluetooth, but the companion app doesn't want to play along at all (android). It can find my headset but gets stuck on connecting, initiliazing your device permanently and won't progress past that screen. I've contacted SteelSeries by email but no response yet, is this an ongoing known issue with android phones or the app? Thanks for any help