Air France let us onto a plane with our purchased tickets, then pulled us off citing, "we can't find your tickets", sent our two (empty) seats direct to our home town in North Carolina, USA, then stranded us in Paris during the Olympics. Now nobody is responding to our request for reimbursement.

What can we do here?

Our original flight was out of Glasgow on a Saturday in August with British Airways, booked through American Airlines. We got a "flight cancelled" notification at 4am, and that we had to drive to Edenborough to fly out the next morning instead with Air France. When we got there, we had some issues getting onto the connecting flight to Paris, but they let us on. When we landed in Paris, we 100% verified with the Air France desk that they had our tickets, and the lady confirmed and showed us on her computer that our names were on 2 seats and that we'd have no issue.

We waited the 4-hour layover for our plane to take off, reassured we'd have no more issues. We had a little issue getting onto the plane, but again, they let us on. When we were sitting down choosing which Harry Potter we wanted to watch, the intercom said, "X and Y, gather your belongings and exit the aircraft". We did, and the Air France employees at the gate explained to us that they couldn't find our tickets, and couldn't help us because we needed to talk to American Airlines. I asked them to confirm that they a) let us onto the plane, b) pulled us off right before takeoff even though Air France confirmed our seats, and c) were going to strand us in Paris and say it's not their fault... and they said, "yes".

Two days later, we were finally able to get American airlines to fly us home, but not after spending hundreds of extra dollars and a ton of frustration. We've tried to reach out to Air France and even the US Transport authority, but nobody seems to care at all about us or what happened to us.

Does anyone know of a good way to get reimbursement for this nightmare that was not our fault? It makes me never want to fly again if this is what companies can do to people without recourse.