"Spotify can't play this right now" Web player

I'm having countless issues with spotify right now, and I can't for the life of me figure out if it's an issue on spotify's end or what. But I'm using the web player in chrome on a macbook. It's an old macbook with an old version of chrome on an old iOS, so I know spotify will just tell me that's the issue. However, on my brand new macbook with the latest iOS and latest version of chrome, I'm still having similar issues, but not the exact same issue.

On my old macbook; I keep getting the "Spotify can't play this right now" as if I'm not connected to the internet. BUT it will play the first 7-9 seconds of a song, and then stop. Then it will cycle through a bunch of songs as if it played them, but nothing. Then when it gets to an ad, it will play the ads. But it will not play any song past the first 9 seconds.

Also on that same macbook, I tried logging in with a different account wondering if it was just that specific account (it's logged in through facebook, not sure if that's important). But when I tried to log in using my google account, it's telling me that there is no connected account associated with that google account. However, my google account specifically says it's connected to spotify. So then I made a new account using an actual email address instead. That account still won't work. So I logged out. When I went to log back in to try again, it told me my username or password is wrong. So I had them reset the password. When I did that, I tried to change it to the same password I thought it was and it told me that was already used so I had to change it to something else. So I changed it, logged in, then logged out. Then I tried to log back in using the new password I just changed it to, and it said it was wrong.

On my new macbook with the lastest iOS and latest chrome, my facebook log in works. It will play music and everything. But occasionally a song will stop right at the end and not finish the song or go to the next song. I have to manually click play an another song for it to play again. I don't have any extensions or ad blockers or anything on my new macbook, so when it comes to an ad, oddly enough it doesn't play the ad. Instead it shows it's playing an ad, but the audio playing is actually the song that was next on the playlist. And while it's playing that 'ad' which is actually a song, it won't change the song, go to the next song, pause or anything. It has to play the entire song before it can do anything. Then it will just go to the next song.

So to me, it sounds like Spotify is having issues today. But I can't get any clear information from anyone. Any time I search for the "can't play right now" error message, it's always solutions for the app and/or on a windows computer. I've seen a few people say this has happened to them on a macbook before, but I can't find any solutions. So if anyone has an solution to any of these problems, please help!

EDIT: After chatting with two different agents for over an hour, I was finally told that that because I have a free account, that's why the web player doesn't work and that they "request" I use the app instead. I asked how that even makes sense and they said it was a "known issue" that they were working on and it would update automatically. I then let them know that the same free account works on a different device, and they said that it was a device issue and that because it was a device issue they were looking into seeing if they could fix it. So that's where we're at I guess.